Chronos Kitchen's Privacy Policy
At Chronos Kitchen, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you interact with our online platform and services, encompassing our authentic Cantonese and Szechuan cuisine, Dim Sum offerings, event catering, gourmet meal kit delivery, culinary robotics integration, smart kitchen timer solutions, bespoke kitchen automation system design, and real-time ingredient freshness tracking. We adhere to the General Data Protection Regulation (GDPR) and other applicable data protection laws.
1. Information We Collect
We collect various types of information to provide and improve our services.
- Personal Information You Provide: This includes data you voluntarily provide when you make a reservation, place an order for food or meal kits, inquire about catering or culinary technology services, sign up for newsletters, create an account, or contact us. This may include your name, address, email address, telephone number, payment information (processed securely by third-party payment processors), and any dietary preferences or special requests.
- Information from Culinary Technology Services: For our culinary robotics, smart kitchen timers, and bespoke automation systems, we may collect operational data to ensure system functionality, performance, and to provide support. This data is typically anonymized or aggregated where possible and does not directly identify individuals.
- Usage Data: We automatically collect information about how you access and use our online platform. This may include your IP address, browser type, operating system, referral sources, pages visited, time spent on pages, and other similar usage statistics. This helps us understand user behaviour and improve our site's functionality.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our service and hold certain information. These are used to enhance your browsing experience, remember your preferences, and gather analytics. You can choose to disable cookies through your browser settings, though some parts of our site may not function as intended.
2. How We Use Your Information
We use the collected information for various purposes, primarily based on legitimate interests or your consent:
- To Provide and Maintain Our Services: Fulfilling your food orders, catering requests, meal kit deliveries, managing reservations, and delivering our culinary technology solutions.
- To Improve and Personalize User Experience: Understanding how our platform is used to enhance its features, content, and layout.
- To Communicate With You: Sending order confirmations, updates, information about our services, and responding to your inquiries and feedback.
- For Marketing and Promotional Purposes: With your consent, we may send you marketing communications regarding our new dishes, special offers, event catering packages, or updates on our culinary technology advancements. You can opt-out at any time.
- For Security and Fraud Prevention: Protecting our online platform, customers, and business from fraudulent activities or unauthorized access.
- For Legal Compliance: Adhering to applicable laws, regulations, and legal processes.
3. Sharing Your Information
We understand the importance of keeping your personal information confidential. We only share your data in limited circumstances and with appropriate safeguards:
- Service Providers: We may share data with trusted third-party service providers who assist us in operating our online platform, processing payments, delivering orders, providing IT infrastructure, or performing analytics. These providers are contractually obligated to protect your data and only use it for the purposes specified by Chronos Kitchen.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
- Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred as a business asset. We will notify you before your personal data is transferred and becomes subject to a different privacy policy.
- With Your Consent: We may share your information with other third parties when we have your explicit consent to do so.
4. Data Security
Chronos Kitchen implements robust technical and organisational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. We use industry-standard security protocols, including encryption, firewalls, and secure server environments. While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet or method of electronic storage is 100% secure.
5. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period for different types of data may vary depending on the nature of the data and the purpose of its processing.
6. Your Data Protection Rights (GDPR)
Under the GDPR, you have the following rights regarding your personal data:
- The Right to Access: You have the right to request copies of your personal data.
- The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The Right to Erasure (Right to be Forgotten): You have the right to request that we erase your personal data, under certain conditions.
- The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the details provided below. We will respond to your request within one month.
7. Third-Party Links
Our online platform may contain links to other websites not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.
9. Contact Us
If you have any questions about this Privacy Policy, our data practices, or if you wish to exercise your data protection rights, please contact us at:
Chronos Kitchen
17B Orchard Street,
Covent Garden,
London, Greater London,
WC2H 9NA, United Kingdom